Policies

At Raisa's Sewing & Accessories, I treat every garment as a piece of art. To ensure the highest quality of craftsmanship and a focused experience, I kindly ask you to observe the following studio policies.

1. Appointments & Consultations

When an Appointment is Required: To ensure dedicated time for complex fittings, appointments are mandatory for:

  • Bridal Gowns & Wedding Party attire.

  • Evening Gowns & Formal Wear.

  • Multiple-item orders (3 or more garments).

How to Book: You may schedule an appointment by calling or texting me at (207) 650-4441 or via email at raisasewing@gmail.com.

General Alterations: For single-item, minor alterations (e.g., simple hems or repairs), you are welcome to visit without appointment during regular studio hours.

Required Footwear: For all dress, skirt, and trouser fittings, you must bring the exact shoes you plan to wear. Any change in heel height after the length is pinned will require additional labor and will be billed as a new service.

Undergarments: Proper fit depends on the foundation. Please wear the specific undergarments or shapewear intended for your outfit during every fitting.

2. Studio Hygiene & Floor Care

Clean Environment: I maintain a clean studio floor to protect the delicate fabrics of long evening and bridal gowns. My goal is to ensure your garment remains as clean as the day you bought it. Please remove outdoor shoes when entering the fitting room.

Clean Shoe Policy: To maintain this standard, I kindly ask all clients to bring clean, indoor-only footwear for their fittings. Please ensure soles are free of dirt and debris before entering the fitting area.

Garment Condition: For the protection of professional industrial equipment and hygiene, all garments must be clean. I reserve the right to decline items that are soiled or have strong odors.

3. Timeline & Rush Orders

Standard Lead Time: General alterations typically require 2 to 4 weeks.

Bridal & Custom Projects: Due to the complexity of bridal gowns and custom upcycling (e.g., vintage lace/pearl work), please allow 4 to 8 weeks.

Rush Services: Depending on capacity, rush orders may be accepted for an additional fee (starting at 25% of the service cost).

4. Deposits & Payment

Payment Methods: I accept Cash, Personal Checks, and Venmo.

Deposits: A 50% non-refundable deposit is required for all complex projects and bridal services to secure your place in the production schedule.

Final Payment: The remaining balance is due in full upon the final pickup of your garment.

5. Pickup & Storage

Scheduled Pickup: Your specific pickup date and time are indicated on your service receipt.

Communication: If you are unable to collect your order at the designated time, please notify me via call, text (207-650-4441), or email as soon as possible to make alternative arrangements.

Timely Pickup: I kindly ask that all completed items be picked up within 14 days of the scheduled date or notification of readiness.

Storage Fees: Due to limited studio space, items left longer than 30 days will incur a storage fee of $10 per week. Items left unclaimed after 90 days will be considered abandoned.

6. Liability For Vintage & Sentimental Materials

Artisanal Care: While I exercise the utmost care when working with vintage, heirloom, or upcycled materials (such as repurposed wedding trains), I cannot be held responsible for the inherent fragility or hidden defects of aged fabrics that may react unpredictably during the sewing process.

Contact Information

For any questions, updates, or to schedule a fitting: